Your booking
Choose your event, session, attendees and price before checkout. For a paid event, a place becomes confirmed when payment has been verified and the booking status reads Confirmed. No separate training-team approval is required. A payment return page alone is not a confirmation; your workspace and confirmation email show the authoritative booking reference and status. Free events are confirmed when the place is successfully booked.
An unfinished checkout does not guarantee a place. If a payment arrives after a cancellation or an availability conflict, we will contact you to arrange a suitable resolution or refund. We will not describe an unconfirmed place as confirmed.
Prices and payment
Prices and checkout totals are shown in pounds sterling. The final total displayed before payment is the amount you authorise. Any applicable tax must be shown in that total. Stripe hosts payment entry; we do not receive or store full card details. Keep your confirmation and booking reference.
Attendance and delivery
Check the published dates, timezone, delivery format, prerequisites and technical requirements. You are responsible for providing accurate attendee details and having permission to book for other people. Online joining information is private to confirmed attendees. Do not share account passwords or joining links.
We will provide the described learning service with reasonable care and skill. Course participation or a certificate does not guarantee employment, promotion or an external professional qualification unless the event description expressly identifies that qualification.
Cancellation, changes and refunds
Read the Cancellation & Refund Policy before booking. The standard voluntary refund is 100% at least 14 days before the first session,50% from 7 to under 14 days, and 0% within 7 days. Statutory rights take precedence. If we cancel, you may choose a full refund instead of an alternative date. We will explain any material change and offer a fair resolution.
Contact us before the first session if you need a transfer or attendee substitution. These are handled by the training team and depend on suitability and availability; a proposed change is not effective until we confirm it.
Consumer cancellation rights
If you book as a consumer and the statutory distance-contract cancellation right applies, you may normally cancel within 14 days after the contract is made. This right is separate from the voluntary event-date refund schedule. We will not use that schedule to reduce a statutory entitlement.
If you expressly ask for a service to begin during that period, a lawful proportionate charge may apply for the service already supplied when you cancel. A cancellation right ends after full performance only where the required prior express consent and acknowledgement have been given. We do not treat a general terms checkbox as consent to an unrelated loss of rights.
Materials and professional conduct
Learning materials, where provided, are for the booked attendees’ personal professional development. Do not resell, redistribute or record training without permission. Follow our Learning Community Standards, respect confidentiality and participate professionally.
Support, complaints and your rights
Contact info@thebaoffice.co.uk with your booking reference and the outcome you need. We will consider complaints fairly and explain the next step. Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or any liability or statutory remedy that cannot lawfully be excluded. Consumer rights concerning service quality and remedies remain intact.
These terms are governed by the law of England and Wales, without removing mandatory protections or rights to use the courts available to a consumer in their home jurisdiction.