Voluntary cancellation refunds
The following schedule applies to the amount paid for the places you cancel, measured against the published start of the first session in the event’s stated timezone:
| Notice received before the event starts | Refund |
|---|---|
| At least 14 complete days | 100% of the amount paid for the cancelled places |
| At least 7 but fewer than 14 complete days | 50% of the amount paid for the cancelled places |
| Fewer than 7 complete days, after the start, or non-attendance | No voluntary refund, subject to statutory rights |
A day means a full 24-hour period. For a multi-session course, the first session determines the notice window. Refunds are based on the actual price paid, including any applicable tax attributable to the cancelled places, rather than an undiscounted list price.
How to cancel and request a refund
- Cancel the booking in My Bookings, or send written notice to info@thebaoffice.co.uk if you cannot access your account.
- Email the same address with your booking reference, event name, affected attendees and cancellation details so the training team can process any refund due. Do not send card numbers.
- We will confirm the applicable amount and process an eligible refund to the original payment method. Cancelling a place does not itself initiate an automatic Stripe refund.
The time we receive your cancellation notice determines the voluntary refund window. Keep the notice and booking reference. You do not need to give a reason when exercising an applicable statutory cancellation right.
If The BA Office cancels or materially changes an event
If we cancel the event, you may choose a full refund of the event fee paid or agree to an alternative. If we materially change the date, location or delivery in a way that does not meet the agreed service, contact us for an appropriate remedy, including a refund where required. We will not force a credit voucher in place of a refund you are entitled to receive.
Your statutory cancellation rights
Consumers may have a separate 14-day cancellation right after an online service contract is made. Where it applies, it overrides a less favourable result under the event-date schedule above. If you expressly request early performance, only deductions allowed by law for a service already supplied may be made. Loss of the cancellation right after full performance requires the prior express consent and acknowledgement required by law.
Nothing in this policy limits rights relating to a service that is not delivered with reasonable care and skill or otherwise does not meet the contract. A business booking may have different statutory protections, but this published voluntary schedule still applies unless a different written corporate agreement was agreed before purchase.
Processing and exceptional circumstances
Statutory refunds will be made within the legal deadline. Other refunds agreed under this policy will be issued without undue delay and within 14 calendar days of confirming eligibility. Your bank or payment provider may take additional time to display the funds. We do not charge a separate refund administration fee.
Contact info@thebaoffice.co.uk before the start to discuss a transfer, substitution or exceptional circumstances. These are assessed fairly but are not automatic refund entitlements. Free and sample bookings do not generate a payment refund.
Sample cancellation notice
“I cancel my booking for [event], reference [booking reference], for [attendee names]. The event starts on [date]. Please confirm the cancellation and any refund due. My name and booking email are [details].”