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The BA Office · Policies & support

Clear policies. Confident bookings.

Everything you need to understand your booking, cancellation options, privacy and learning support.

Policy version 2026-11-15 · Effective 15 November 2026

Your refund options at a glance

100% at least 14 days before the first session · 50% from 7 to under 14 days · no voluntary refund within 7 days. Your statutory rights take precedence.

Read the full cancellation and refund policy →

Know what to expect.

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